Global Head, People, Culture, and Programs

The Head of People, Culture & Programs at Sendbird is a dynamic role responsible for steering and enhancing our People & Culture function on a global scale and driving organizational success. This role encompasses the management of People Operations, Talent Acquisition, and People, Development, and Experience Partners (HR Business Partners), with direct reports located in Seoul, Korea, and the United States.

The position is responsible for managing and continuously developing a best-in-class People & Culture function. The scope of the role includes helping steer the culture, talent acquisition and talent/performance management, compensation/benefits, training/learning and development, HR operations (including systems and compliance for the function), and employee relations.

The position is a collaborative partner to Sendbird’s senior leadership team. The candidate must be comfortable working in a dynamic, action-biased environment to support the business's growth through operational contributions and improvements. The candidate will report to Sendbird’s CFO, Joe Pagano.

What you will do

• Work closely with the extended leadership team at Sendbird to steer the culture of the organization as it manages growth and the associated complexities.
• Develop and execute the global People strategy aligned with the company's business objectives.
• Through the lens of better-than-the-best and continuous improvement, assess the infrastructure that the People Operations and People, Development, and Experience teams have built and contribute new thoughts, ideas, and approaches, as needed.
• Partner closely with the Head of Talent Acquisition on our journey to achieving success with hiring and providing support and representation during executive sessions.
• Partner with functional leaders to build leadership capability within their own teams. Design with them how their teams will optimize organizational effectiveness.
• Support a culture of high performance through goal setting and alignment, helping managers have impactful feedback conversations with their teams, architecting development paths/programs, and managing performance.
• Improve key training and development programs that increase the early productivity of new employees and provide people managers at different levels with the right tools to be successful leaders.
• Oversee the design and implementation of global competitive compensation and benefits programs.
• Help shape organizational communication across our global employee sites and teams, ensuring clear communication of goals, expectations, and behaviors aligning with core values and growth objectives.
• Mentor and develop a world-class team (currently 6 FTEs).
• Put the right governance in place to ensure consistent approaches and compliance with legal and regulatory requirements in each of the different countries in which Sendbird operates.

Who You Are

• You possess a deep understanding of modern People practices and how to work closely with leaders to scale a culture as a globally distributed organization grows in headcount.
• Data-oriented and a good problem solver, inclined toward practical solutions that address business objectives.
• You bring good business and personal judgment to the table and will build credibility with Sendbird’s leaders as a sound advisor and partner to them on culture, organizational, and talent topics.
• You will be operational, willing to roll up your sleeves, and work in a hands-on way to implement programs, anticipating problems and architecting solutions.
• Creative, innovative, and flexible in building the right solutions and taking approaches that make sense for Sendbird

What you bring to the table:

• B.S. or B.A. degree and a minimum 7+ years of relevant, progressive career experience
• Strong working knowledge of multiple Human Resources disciplines, including benefits, employee relations, talent development, compensation, and employee engagement
• Strong working knowledge of HR policies and laws 
• Experience with a wide variety of systems and tools 

Compensation:

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave 
• Life and disability insurance
• <