SMS Business Operations Lead

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Job Title

SMS Business Operations Lead

About your role:

As the SMS Business Operations Lead, you will lead operational planning, execution, and continuous improvement activities that support SMS business performance. You will work across cross-functional teams including product, finance, sales, client support, and senior leadership to translate business priorities into measurable operational outcomes. This role matters because it helps improve execution discipline, decision-making, and scalability across the organization.

What you'll do:

• Lead business operations programs that support planning, performance management, process execution, and operational readiness for the SMS organization.

• Partner with leaders across product, finance, sales, and support to define priorities, track key performance indicators, and drive operational follow-through.

• Analyze operational, financial, and performance data to identify trends, risks, and opportunities, and recommend actions based on measurable business impact.

• Develop and standardize reporting, dashboards, business reviews, and operating rhythms that improve visibility, accountability, and decision-making.

• Manage and develop team members by setting clear goals, providing regular coaching, and supporting ongoing performance and career growth.

• Lead cross-functional initiatives to improve processes, reduce operational friction, and strengthen execution across teams and stakeholders.

• Manage resource planning, issue escalation, and operational governance processes to support business objectives and timely delivery.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in business operations, program management, strategy operations, or related business functions supporting operational execution and performance management.

• 8+ years of experience managing and developing teams in a business operations, program management, or cross-functional delivery environment.

• 10+ years of experience analyzing business performance, building reporting, and driving operational decisions using data, metrics, and structured business reviews.

• Experience leading cross-functional process improvement initiatives using reporting tools, spreadsheet modeling, presentation tools, and workflow management methods.

• Bachelor's degree or higher in Business Administration, Finance, Operations, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting SMS, payments, financial technology, or related regulated business environments.

• Experience with dashboard and reporting platforms used for operational performance tracking.

• Experience in annual planning, resource forecasting, or operational budgeting processes.

• Experience working with executive leadership on business reviews and operational prioritization.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeem