Certified Medical Assistant

Description

 Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Certified Medical Assistant (CMA) responsibilities combine both administrative and clinical care services. This multi-skilled role includes appointment scheduling, greets patients and visitors, registration for patients, updating demographic information, and receiving co-payments for patient visits. The CMA will assist physicians in delivering excellent patient care to our community.

Key Results Areas (KRAs):

· Patient check-in and check-out

· Patient scheduling

· Precerts & Authorizations

· Prescription refill authorizations

· Chart preparation

· Phone triage

· Patient care

· Prepare/ administer oral/intramuscular medications as directed

· Perform ECG’s

· Perform basic laboratory tests

· Regulatory compliance

· Charge entry

· Coding accuracy

· Other duties as assigned

Requirements

Core Competencies

· Ability to learn and perform complexities of scheduling

· Demonstrated experience making triage decisions

· Effectively able to build relationships

· Successful in driving results and using sound judgment

· Must be efficient with the ability to prioritize and multi-task.

· Excellent communication skills

· Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards.

· Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety.

Education & Experience:

· High school diploma or equivalent, required

· 2- 4 years of clerical work experience in medical setting, required

· Medical Certification such as a CMA, or Phlebotomist is required

o If candidate is not certified, they must be able to obtain certification within 90 days of employment