Business Solutions Associate

Business Solutions Associate

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

The Business Solutions Associate is a member of the Business Architecture team aligned to a key project or domain to provide analytical, tactical & operational support to realize product vision. Responsibilities require a deep understanding of stakeholder needs and skill to develop rapport with key stakeholders, exercise responsible independent judgment and to operate with initiative and intuition to support the needs of an evolving organization that is both fast-paced and customer-focused.

This role partners with Business Solutions Managers, Advisors, Specialists, PMO and IT to analyze, document and communicate information with an aptitude for solution design and problem management while being creative, human-focused and practical to support project execution.

The Business Solutions Associate will prioritize, manage and implement tasks with a moderate level of oversight and a keen sense of urgency to execute key deliverables and support project timelines. This role reports to the Business Architecture Domain Head.

 

Essential Duties and Responsibilities

• Acts as a subject matter expert within the Field Services Domain, supporting the lifecycle of the agency and agent operations and technology used to support daily processing
• Develops deeper knowledge and relationships to contribute as a subject matter expert for Field Services transformation and technology projects
• Conducts thorough analysis and creates organized, well designed, professional presentations and documentation as needed by the project, which may also include metrics and quantitative research

• Participates in meetings where information needs to be captured, distilled, and formalized into communication material for project team and stakeholders to memorialize decisions, capture actions and/or drive next steps and accountability
• Reviews and creates scenarios for project testing and coordinate user acceptance activities
• Communicates and demonstrates new enhancements or resolved production issues implemented through technology to business users and key stakeholders
• Conducts research to understand industry standards, trends and to inform a deeper understanding of the competitive landscape
• Uses tools such as JIRA and Confluence to document business requirements; is responsible to track and report defects, issues and risks
• Performs production launch validations and responsible to sign-off on key deployments and fixes for new releases, features, and defect resolution based on testing outcomes
• May develop formal documentation or presentations for executive and stakeholder management

Minimum Qualifications

• Associate’s degree in business, computer science or information systems
• Minimum three to five (3 - 5) years of relevant Life insurance and/or Annuity industry experience
• Strong analytical skills, with ability to diagnose problems and recommend action plans to resolve mitigate impact.
• Ability to thrive in a very fast-paced, customer-centric environment, highly energized and demonstrates sound judgment
• Proficient knowledge of the Microsoft office software applications
• Demonstrated communication skills (verbal and written) and ability to translate technical information to be understood by various audiences using multiple methods and channels.
• Displays an elevated level of energy, persistence, and a positive outlook towards team members working in a highly collaborative and dynamic atmosphere.

Preferred Qualifications

• Bachelor’s degree in business, computer science, finance, information systems or equivalent work experience.
• Proficient knowledge of Atlassian tools including Confluence and Jira

Core Work Days

This position is presently onsite/hybrid with the expectation that you are in the office three