Business Manager, LPE OEM Consumables

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Summary:

The OEM Business Manager develops and manages strategic relationships with assigned OEM customers within the LPE Consumables portfolio. In this role, the OEM Business Manager operates as a key cross-functional leader, influencing internal and external stakeholders to drive profitable growth, operational excellence, and risk mitigation. The Business Manager has a strong understanding of both the technical and commercial aspects of the customer relationship, as well as site-specific business requirements. He/she identifies and implements strategies and solutions that align with customer needs while supporting Thermo Fisher’s overall business strategy.

As a primary liaison between Commercial, Customer Service, Product Management, and Site Operations, this role ensures alignment and execution across new product introductions, custom projects, technology transfers, issue resolution, and ongoing business execution.

The Business Manager acts as a customer advocate, while balancing Thermo Fisher’s operational and financial objectives to drive sustainable outcomes.

The scope of the position covers five major areas:

Customer Experience and Relationship Management Growth and Profitability Technical Excellence Project and Change Management Financial and Forecast Management

Key Responsibilities

Customer Experience and Relationship Management:

• Serves as the internal customer advocate and strategic business leader for assigned accounts, balancing and driving alignment between the customer’s needs and Thermo Fisher’s priorities.

• Establishes and leads account governance frameworks including, KPI reporting, communication channels, and escalation pathways to improve execution and transparency.
• Develops and maintains strong business relationships by understanding the customer’s organization, supply chain structure, and commercial needs.
• Identifies customer decision-making structures and supports implementation and execution of MSAs and supply agreements.
• Ensures expected service levels are delivered and that required planning, technical, and commercial information is effectively exchanged between organizations.
• Leads Voice of Customer (VOC) engagement for assigned accounts and develops action plans to address feedback.
• Leads cross-functional alignment across Commercial, Operations, Finance, and Product Management to develop and execute account strategies and resolve complex business challenges.
• Facilitates regular business review meetings and ad hoc communications with customers.
• Ensures compliance with Manufacturing Supply Agreements (MSAs) and contractual commitments.

•  Develops executive-level communications to convey performance, risks, and strategic opportunities.

Quotations and Supply Agreements:

• Supports negotiations of supply and quality agreements in collaboration with Commercial and site leadership, assessing financial and operational implications.

• Prepares and submits commercial proposals for additional products, services, specials, and customer-requested changes outside of standard scope.
• Ensures pricing updates, annual reviews, and contractual terms are implemented in compliance with MSAs.

Growth and Business Development:

• Leverages relationships with assigned customers to identify and drive incremental growth opportunities.
• Partners with Commercial and Product Management to assess and implement new business opportunities.
• Facilitates internal communication of new project requirements and supports customer engagements and site visits.
• Promotes site capabilities and portfolio strengths to expand share of wallet.

Technical Excellence:

• Supports and oversees specials and custom product projects to ensure successful, on-time delivery.
• Participates on project teams responsible for commercial and operational alignment.
• Evaluates business performance and identifies technical or operational solutions to address process or supply challenges.
• Contributes to PPI and Operational Excellence initiatives.
• Participates in capital and