Marketing Operations Analyst, Senior Specialist

Core Responsibilities

1. Manages development of complex data requirements to execute communications launches and projects. Develops and maintains content for internal and external websites.

2. Collaborates with internal partners to meet business needs. Identifies, evaluates, and resolves issues. Troubleshoots content and journey/automation related issues.

3. Identifies improvements in support of business needs and serves as subject matter expert on content management. Provides consultation to business partners to ensure optimal distribution strategy. Creates procedural documentation for journey and automation processes to ensures risk mitigation.

4. Maintains broad awareness of changing technology/applications, trends, client needs, and legislative changes to proactively support creation and testing of marketing/communication materials. Makes recommendations to evolve email marketing business and optimize tools and technologies to support business volumes.

5. Documents procedures and determines impact of content delivery across different channels and business areas. Supports research, risk management and service recovery should any issues arise.

6. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.