Jobs and Careers

VP, Customer Strategy

United Statesfull_timeVerifiedPosted 20 Aug 2025

💰 $225,000/yr($150,000/yr – $225,000/yr)

About the role

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home.Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want:

Are you a strong leader who naturally has a customer growth and retention mindset?
Do you enjoy winning new business opportunities from strategic partners?
Do you have the desire to be accountable for driving the success of our customers?
Do you have a passion for building high-performing teams?
Would you like to capture the voice of the customer and create surprise and delight moments that inspire loyalty?

What you will do: As the Vice President of Customer Strategy, you will play a key role in customer engagement, satisfaction, retention, and growth for NRC Health. You will be accountable for leading a team of customer success associates. This team will be responsible for delivering exceptional service, high quality and timely delivery, and strategic excellence. You will be required to engage our customers at the executive level, and act as the executive customer voice to our healthcare partners. In addition, you will continually work to retain and drive new business by guiding the team to identify strategies, cultivate key contacts, position our business, and develop robust account plans that grow our reoccurring contracts. You will also implement KPIs to measure, monitor and improve individual performance, as well as team performance. You will be accountable to specific business objectives such as growth and retention as well as ensuring customers see the value of partnering with NRC Health. In this role, you will be responsible for implementing NRC Health’s strategic vision, both internally and externally. You will act as a brand ambassador and work collaboratively across the functional areas of NRC Health to ensure customers are represented through every facet of the evolution of our Human Understanding™ Program. Additionally, you will be responsible for developing top performers for each role within your prevue. You will promote, and in some cases, help develop standardized processes that positively impact the customer experience as well as the overall success of NRC. Health. What you need

Bachelor’s degree required
7-10 years previous leadership experience in a business development and/or customer success environment
Ability to travel 50% of the time
Prior experience in healthcare required
Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and proven track