Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Records Associate Sr within PNC's Collateral Servicing organization, you will be based in Pittsburgh, PA.

Hours for this position are 8 am - 4:30 pm EST. This is an in office role Monday - Friday based at PNC's One PNC Plaza location.

Additional Information:

As Collateral Records Associate Sr you are expected to have a high level of accuracy and attention to detail. You will be responsible for sending loan documents to customers as well as internal partners, and attorneys for active loans. You will receive training and be expected to read credit approvals and ensure document accuracy throughout the entire process.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

Job Description

• Receives, stores and retrieves electronic and paper-based records. Maintains records according to established filing system and guidelines. Identifies exceptions and may address escalated items.
• Maintains accurate records management system, including scanning, filing, photocopying, faxing and mailing. Partners internally with service partners to obtain missing or incomplete documents.
• Adheres to internal file management, customer privacy and records retention policies and procedures. May create, review and/or report on file management procedures and variances.
• Works with computer-based records management system to locate, print and deliver documents and images as requested.
• Performs administrative and/or clerical duties.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures neede