PL Customer Care Associate I

NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

Job Responsibilities:

• Reviews Personal Lines accounts in a credit status to determine the accuracy of the account.

• Validates and approves the credits for disbursement to the appropriate party.

• Reviews and responds to reports, activities, and customer inquiries.

• Processes accurate and appropriate adjustments to personal lines’ accounts to ensure accurate invoicing and policyholder communication.

• Utilizes various resources to assist personal line’s customers and inter-office personnel professionally, efficiently, and accurately with inquiries regarding their invoices, payments, payment methods, disbursements, and account balances.

• Accurately processes transactions, notes the account and transfers calls to the appropriate party.

• Handles commercial line’s accounts as needed.

Job Requirements:

• Excellent verbal and written communication skills

• Superior listening skills

• Strong multi-tasking and organizational skills

• Strong computer and Microsoft Office skills

• Previous call center experience handling inbound calls is a plus

• Ability to work independently or in a team environment

• High school diploma or GED

• Bilingual skills are a plus

The Salary range for this role is $41,529 - $48,269. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.