Project Manager - Customer Service

Description - External

We have an immediate opening for a Project Manager in our Kawneer business. The Project Manager role is responsible for servicing our customer orders, and regularly communicating with customers.

Job Responsibilities and Duties:

• Responsible for managing customers in geographic locations.
  • Timeliness of responses to customers via email and phone call is key.
• Order management: partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs.
  • Within order management, responsibilities also include but are not limited to processing LOI’s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations. 
• Order management: proactive management of orders that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
• Position is in direct communication and interacts with: customers, sales team, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
• Resolves customer concerns and field issues.  Escalates as needed.
• Self-directed and works independently.
• Be proactive vs reactive.
• Coordinates and advances project status, from Order Entry through Engineering and Manufacturing.

 

Major Activities and Key Challenges Include:

• Understand market needs (customer needs, competitive information).
• Act as a liaison between the customers and Kawneer.
• Obtain profitable orders (understanding of job margins and determining any issues).
• Must be self-motivated, people-oriented, service-oriented, and possess the ability to work with others.
• Strong interpersonal and leadership skills.
• Develop and maintain positive working relationships. Represent Kawneer in a positive manner.
• Must possess conflict management skills.
• Ability to provide constructive feedback and suggestions for potential process improvement opportunities. 
• High level of proficiency using Microsoft Office Suite.
• Must have file management and computer skills in all Kawneer front-end applications, as well as organizational/time management skills.

Basic Qualifications:

• High School Diploma or GED from an accredited institution.
• Experience with Microsoft Word and Excel.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Experience with Kawneer customers and/or products.
• 2+ years of experience in a manufacturing or construction industry experience.
• 1 year of experience in customer service

Arconic Corporation, a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.  We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.  At Arconic, we:  Act With Integrity.  We lead with respect, honesty, transparency and accountability.  Safeguard our Future.  We protect and improve the health and safety of our employees, communities and environment.  Grow Stronger Together.  We cultivate an inclusive and diverse culture that advocates for equity.  Earn Customer Loyalty.  We build customer partnerships through best-in-class products and service.  Drive Operational Excellence.  We pursue continuous improvement through innovation, agility, people development and collaboration.  Create Value.  We achieve success by generating and growing value for our stakeholders. 
United States Equal Employment Opportunity Statement Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.