Senior Technical Consultant - Risk

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role: 

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The role of the GRC Senior Technical Consultant must have in-depth hands-on development experience with risk software applications and solutions.

• Technical Development using ServiceNow platform, implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations) and is capable of solving technical problems unresolved by Technical Consultants
• Understanding of ServiceNow Implementation Methodology
• Ability to answer most questions and develop stories within their specialist area.
• Ability to delegate work based on competence to partners, customers and more junior consultants
• Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution
• Ability to problem solve, prioritize own schedule and deliver within potentially high-pressure business environments.
• Maintains relevant knowledge relating to certifications and current best practices, including augmenting the company’s body of knowledge by originating and delivering best practice collateral in the form of technical papers or presentations to colleagues and contributing to community-based media.
• Timely & accurate compliance with services processes (i.e., schedule management, reports, expenses and timecards for billing).
• Understands, produces and maintains all relevant project documentation

 

Qualifications

To be successful in this role you have:

Customer focus:  Addresses gaps in the workgroup’s ability to meet emerging customer needs. Gathers customer satisfaction input on behalf of the team. Holds others accountable for meeting customer needs. Aligns business processes to work with those of customers.

Collaborates:  Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals. Encourages unity rather than “us vs them” thinking. Welcomes and acknowledges the ideas and input of others.

Communicates effectively:  Adjusts communication content and style to the audience and a diverse set of stakeholders. Breaks down communication barriers between others. Encourages candid and open communication among groups. Practices active and attentive listening skills to verify understanding.

Drives results:  Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion and closure. Shows determination in the face of obstacles and setbacks. Sets high standards for own performance.

Courage:  Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that t