CAP - Crisis Assistance Program Coordinator I

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.


CLOSE: MAY 12, 2025
JOB TITLE: CRISIS ASSISTANCE PROGRAM COORDINATOR I DEPARTMENT: CAP
REPORTS TO: DIRECTOR HOURS: 40 HRS/WK – FULL TIME
SALARY: BASED ON SALARY MATRIX+BENEFITS* REQUISITION: 742
*Salaries are market competitive. For accurate salary information, call (253)573-7863 or email jobs@puyalluptribe-nsn.gov. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.
POSITION SUMMARY:
Under the general supervision of the Program Director. Provides assistance to eligible Puyallup Tribal Members following the Policies and Procedures of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists with the Energy Assistance Program by working with the appropriate utility companies to make pledges for payment by phone, fax, e-mail, whichever is appropriate or specific to the utility.
2. Follows internal program procedures by obtaining back-up documentation pertaining to move-in rental assistance or late notice of rent/eviction notice, late/past due mortgage assistance prior to processing requests for clients. Verifies the validity of the request.
3. Determines whether the Tribal Member is in compliance with the program in order to receive assistance.
4. Answers phone, sends fax, routes mail and greets clients.
5. Prepares check requests via Microix or current software.
6. Responsible for accurate and timely processing of correspondence to vendors. Creates interoffice memos and letters as requested by the Program Lead and/or Director. Responsible for sending denial letters to Tribal Members to utilize other programs as needed.
7. Responsible for accurately and timely inputting data entry of program activity into database.
8. Assists Program in researching false or fraudulent requests for assistance, including providing information to the Law Enforcement and/or Prosecutor’s office.
9. Assists the Program in compiling resource/networking information lists for energy management, affordable housing, food banks, utility assistance or other resources for clients.
10. Maintains strict confidence at all times.
11. Performs all other duties as necessary.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED required; and three years of progressively responsible administrative support experience with Tribal assistance programs. or equivalent combination of education and experience. Intermediate experience and intermediate knowledge using word processing, and spreadsheets (i.e. Word, Excel, etc.) is required.
Language Skills
Employee must demonstrate the ability to interact tactfully and positively with Tribal members, all levels of staff and management. Ability to maintain a high level of confidentiality. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Ability to effectively present information to management, employees and groups of people.
Mathematical Skills
Ability to add and subtract four-digit numbers including decimals. Ability to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability
Ability to understand and carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Requirements
Provide adequate customer service, communication skills, records management skills, and organizational skills.
Ability to coordinate with team members and other levels of colleagues.
Must be able to maintain confidentiality at all times.
Must have ability to prioritize the importance of requests and process them timely and accurately.
Must maintain professional composure at all times.
May occasionally require