Lead Resident Behavioral Health Aide

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Lead Resident Behavior Health Aide role, you’ll be responsible for providing a basic level of general behavioral and mental healthcare to patients discharged from Veterans Affairs (VA) Medical Center, Managed Health Plans, Palomar Hospital, Tri-City Hospital, and other residential and non-residential settings to achieve a more adaptive level of physical, psychological and social functioning while in the program. The Lead Resident Behavioral Health Aide (RBHA) also plays a key role in supporting day-to-day coordination of resident behavioral health aides, assisting with training, and acting as a resource for peers under the guidance of the Clinical Program Manager. Working within a comprehensive team of skilled professionals, the Lead RBHA engages with the interdisciplinary team to help ensure smooth operations and client care delivery aligned with program goals.

• Serves as a point of contact for other Resident Behavioral Health Aides regarding questions about routine duties, protocols, and day-to-day logistics
• Provides peer support and on-the-job guidance for new or less experienced Resident Behavioral Health Aides
• Supports the Clinical Program Manager in assigning daily duties, and communicating workflow updates
• Participates in and assists with onboarding and shadowing of new staff assigned to the Recuperative Care program
• Escalates operational concerns, safety issues, and client-related needs to supervisory staff in a timely and consistent manner
• Coordinates with other lead staff to ensure smooth shift handoffs and accurate communication of client needs and program activity
• May be asked to represent the aide team in interdisciplinary care meetings or quality improvement efforts
• Ensures clients receive basic physical and mental health services in accordance to their interdisciplinary plan of care under the general guidance and supervision of nursing, clinical staff and other qualified personnel to patients with acute or chronic psychiatric and/or substance abuse disorders
• Observes, documents and reports clients' physical conditions, behavior and responses to treatment or any significant changes to supervisor and other appropriate team members
• Assists with client admissions, transfers, coordination of services and discharges
• Provides support in therapeutic activities and interventions that are within the scope of the staff member’s role, education, knowledge, and as permitted by the policies and procedures of the Recuperative Care Program
• Utilizes behavioral and physical health skills to prevent injury to clients and others to provide a safe and therapeutic environment 
• Responds appropriately to crisis situations including but not limited to de-escalation, basic safety/risk assessment following safety protocols and procedures
• Ensure the overall safety and well-being of clients adhering to program protocols and modeling program protocols 
• Keeps hallways and common areas clean and clear of debris, wheelchairs, etc.
• Ensures facilities are maintained in clean and orderly fashion in the absence of janitorial services including but not limited to sweeping, mopping, sanitizing etc.
• Assists in cleaning and preparation of bed/room for new admissions or at the time of client exit as needed
• Orients new clients to their room and facility upon program admission and as needed upon intake.
• Assists clients with making necessary appointments and support with scheduling transportation necessary according to program policy and procedures
• Accompanies clients to appointments for support under guidance of qualified personnel as needed
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