Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety’s Location Team coordinates product replacements, on-site issues, and relocations through clear communication and collaboration with customers and internal teams. You will work cross-functionally with the Field Operations, Deployment Strategy, and Project Management teams to ensure successful product installations or replacements. As the primary point of contact for customers throughout these processes, you will provide world-class customer service and support.

This role requires excellent time management, the ability to juggle multiple projects, critical thinking, start-to-finish ownership, a passion for building strong relationships, problem-solving skills, and effective communication in every interaction.

How you’ll make an impact:

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.

• Provide timely, friendly, and high-quality support to all customers via email or phone, or whatever channel best meets the needs of the customer.

• Lead and track complex product and cross-team initiatives, keeping stakeholders informed along the way.

• Serve as a strategic partner across teams, leveraging expertise in company operations.

• Develop and document improvements to the team’s workflows and processes to better assist customers.

The Skillset

• Have demonstrated excellence in customer-facing roles for at least one year.

• Embrace change and know how to maneuver around challenges and ambiguity.

• Able to work strategically in a fast-paced, high-growth environment, managing multiple priorities.

• Skilled at working cross-functionally on complex projects, ensuring the right stakeholders are involved for success.

• Provide exceptional customer service while balancing Flock Safety’s needs and priorities.

• Strong business acumen with the ability to creatively solve operational challenges.

• Prioritize business needs and deploy practical, high-quality solutions with urgency.

• Actions align with company values, demonstrating sound judgment and integrity.

• Exceptional organizational skills to manage complex tasks and responsibilities, while expecting the same from the team.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Location Support Specialist at Flock Safety.

The First 30 Days

• Complete Company onboarding and join team meetings.

• Begin training for the work to support your role, including systems and tools necessary to complete required responsibilities.

• Shadow teammates on phone calls and responding to customers via email. 

• Start handling cases on your own with the assistance of a guided-trainer to familiarize yourself with the system and tools.

The First 60 Days

• Tak