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Job Description:

Summary
The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department also provides technical expertise through software or computer languages. Under general guidance the HRIS Business Partner evaluates, analyzes, designs and maintains the company's human resources information system such as: ServiceNow HRSD Module (MUST) and Workday HCM module.(Preferred)

*** REMOTE work from HOME***

Essential Functions

• Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows

• Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals.

• Collaborate with HR, IT, business partners, and vendors to implement or update integrations

• Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app

• Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment

• Develop or maintain Virtual Agent topics based on business needs

• Conduct thorough testing in development environment and working closely with IT to move development to production

• Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module

• Assist in system upgrades/patches through testing, reporting and analysis of changes. Works with HR stakeholders to identify what changes the upgrades will impact as well helps implement said changes.

• Identifies new HR needs and the software products to fulfill these needs. Performs analysis, develops and suggests solutions to complex or unusual problems relating to special management studies for company-wide HR administrative programs.

• Acts as a liaison between HRIS and internal HR departments to ensure entire department system needs are being met.

• Develops and maintains a strong working knowledge of the HR system in order to effectively utilize its capabilities. Provides training support to end-users and others in the department.

• Provides support to end-users by developing reports, excel spreadsheets, or any other relevant software.

• Makes program modifications to existing reports as necessary.

• Coordinates collection and preparation of routine and special reports according to business needs.

• Monitors system for problems, identifies and implements corrective and preventive actions.

• Ensures all interface files are received and run successfully.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

• Ability to communicate effectively both verbally and in writing with technical and non-technical customers

• Guides more junior analysts

• Demonstrates excellent judgment and decision making skills

Qualifications

• Bachelor's degree required in related field

• Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support required. ServiceNow HRSD module, preferred.

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS-HR) are highly preferred

• Hands-on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro.

• Experience with developing in ServiceNow (e.g. service catalogs, Virtual Agent, Flow Designer) is required.

• Experience with integrations between ServiceNow and other HR systems (e.g. Workday) is preferred.

• Experience with scripting in ServiceNow (e.g. Business Rules, Client Scripts, UI Actions) is preferred.

• Experience with Platform Analytics, Performance Analytics is