Armed Security Officer - Protective Services - Lorain Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

36

Work Shift:

All Work Shifts (United States of America)

Armed Security Guard - Mercy Lorain Hospital

SHIFT/SCHEDULE:

• Full Time - 36 Weekly Hours (12 hour shifts)
• Shift Times - 7am-7pm OR 7pm-7am
• Rotating Weekends & Holidays

MISSION:

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

Mercy Health is committed to the safety and security of employees, volunteers, students, patients, visitors in ensuring a safe patient care, business and work environment and protection of hospital property.  Under the leadership guidance of the Mercy Health Director of Safety , and management authority of the Manager the Mercy Lorain Armed Security Officer (ASO) is responsible for enforcing established organizational safety and security policies and supporting a positive customer – friendly service-oriented approach.  This job description operates in accordance with established International Association of Hospital Safety and Security Management (IAHSS) guidelines and best practices. 

 

SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft and property abuse through routine patrols of all hospital property to include inside areas as well as all parking lots and decks.
• Enforces hospital policies e.g. parking regulations, visitation policies, , and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed. Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Completion of IAHSS Basic Training Module within 90 days post new hire.  
• Remains on assigned post and completes all post specific duties. Ensures that post and police vehicles remain clean, neat and free of all non-work-related material.
• Follows organizational hospital policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Maintains and presents self in professional manner at all times when on duty.

 

ESSENTIAL JOB ACCOUNTABILITIES:

• Accepts assignments /duties as assigned by Protective Services Management for meeting operational needs.
• Inspires, motivates and models service-oriented and positive customer service behaviors.
• Fosters the spirit of team collaboration, Supports inter-disciplinary work teams, and partnership relationships with internal and external customers and community partners (i.e. Fire Department, federal and state law enforcement agencies, EMS and others).  
• Demonstrates self-governance and promotes the same in others. 
• Supports an environment, which fosters professional/personal growth and development.
• Participates in scheduled Emergency Management exercises and annual drills.
• Promotes stewardship of resources while maintaining or improving quality of service.
• Regularly communicates goals, plans and actions encouraging employee feedback and input and ownership.
• Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Completing Internal investigative reports timely with demonstration of accurate information, correct grammar and spelling.
• Adheres, follows and enforces Protective Services Department policies and procedures.
• Supports the Performance Improvement process.
• Participates in Environment of Care clinical and non-clinical Safety Rounds. Conducts monthly safety inspections/security – related equipment checks (i.e. panic and duress alarms and emergency call boxes….)
• Participates as assigned with monthly fire safety management drills. Performs additional dutie