Senior Community Manager - Zenless Zone Zero (ES/ID)

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Build and manage a gaming community ecosystem from scratch.
• Effectively gather and categorize target users. Design activities and create content tailored to different user segments and their needs.
• Predict and assess public opinion. Combine data and user feedback to provide constructive feedback and improvement suggestions for the product.
• Create a vibrant user-generated content (UGC) ecosystem. Establish an external team, including content creators and administrators, and implement an efficient evaluation and management system to continually enhance content productivity and quality.
• Manage and collaborate with prominent Key Opinion Leaders (KOLs), providing operational support to achieve stage objectives.
• Establish and operate social media networks in the corresponding languages, fostering a positive feedback loop with the official community HoYoLab.

What We Are Looking For:

• Bachelor's degree or above in any field.
• Proficient language skills in either Spanish or Indonesian, with priority given to native speakers or holders of language proficiency certificates.
• Excellent communication skills in English; Chinese language skill a huge plus. 
• At least 2 years of experience in community management, with familiarity with various community platforms.
• Previous experience in managing KOLs and content creators is a plus.
• Preference for candidates with a passion for games, anime culture, and community engagement.
• Strong communication and collaboration skills are preferred.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.