Senior Sales Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How Will You Contribute:

Customer-facing technical systems/sales engineer focused on enterprise market including healthcare, financial services, local government, R&E and other Fortune 100 companies. Develops and maintains relationships with customer network planning, engineering, architecture, IT and operations personnel. Leads technical assignments, including customer meetings, RFX strategy, written proposals, network designs, product configuration engineering and sales quotes. Must be able to lead solution discussions with customers and drive internal meetings within Ciena. This individual will perform essential duties and responsibilities as indicated below with limited supervision and provide mentorship to junior members of the Field Sales Systems Engineering staff.

The Must Haves:

• Lead technical engagements with customers during Sales meetings; gather, analyze, and evaluate networking requirements
  • Consult with potential and current customers on application of CIENA solutions for next generation architectures
  • Develop advanced uses cases for next generation converged architecture applications
  • Perform network modeling, create detailed solution drawings including rack face and system connectivity diagrams using MS Visio
  • Develop complex network designs, application engineering, quotes, and presentations for Adaptive Network solutions
  • Create accurate and timely presales product configurations/pricing, lead responses for RFPs and responses to customer technical inquiries
  • Lead meetings with Sales, PLM, and Marketing teams to develop and/or propose product enhancements to meet customer requirements
  • Participate in SE/PLM focus groups identifying future product needs and discussing potential solution alternatives
  • Provide mentorship and feedback to junior members of the Sales Systems Engineering staff
  • 30-50% travel required for internal and customer facing meetings
  • Performs other duties as assigned
• • Excellent listening, learning, problem solving, relationship building and follow-up skills
  • Excellent written and verbal communication, interpersonal and presentation skills
  • Excellent PC and Microsoft Office application skills required, Unix knowledge important and automation programming a plus
  • Proficient in use of Ciena network modeling, design, quoting tools, Zoom and Teams environments, SalesForce and Sharepoint tools
  • Technical expertise in telecom, fiber optic transmission systems (SONET, OTN, WDM, ROADMs), network architectures and management.
  • Technical expertise in data networking including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN and other IGP/EGP/transport/service networking protocols and IP network architectures
  • Experience supporting enterprise customer base
  • Understanding of legacy networking options (SONET, TDM, circuit emulation)
  • Familiarity in test equipment (power meters, traffic generators, OSA’s, OTDR’s, etc) configuration and automation, understands results
  • Support for Data Center Interconnection (High density network, leaf and spine architectures, Fibre Channel SAN networking)
  • Familiarity with SDN, network virtualization as well as Public, Private and Edge cloud solutions
  • Familiarity with 4G and 5G wireless networking, xRAN and front/mid/backhaul network systems
  • Familiarity with automation, analytics, and AI usage in networking operations
  • Strong teaching skills of customers as well as internal Ciena personnel
  • Flexible, able to handle multiple tasks and multiple customer relationships with limited supervision
• Motivated technical individual that enjoys working in Sales for applications of advanced networking solutions
  • Humble and confident, enjoys customer engagements, enjoys competition, solid team member, team leader and mentor
  • Continued curiosity about many things (technology, people, business, best practices) and desire to improve existing knowledge
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