Associate TIM Engineer

Company Description

MSRcosmos is an IT Services subsidiary of the MSRcosmos Group,
A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are symbiotic and strive to excel at both.

Job Description

Job Title: Associate TIM Engineer
Location: PLANO, Texas (On-site)
Type: Contract
 
Face to Face is must after first round - Please look for locals.
 
Job Description:
•    Single point of contact for end user to receive support and maintenance for computers and network system
•    Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction
•    Ensure that response time and resolution time objectives are met as defined in the SLA
•    Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
•    Customize desktop hardware to meet user specifications and site standards.
•    Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
•    Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
•    Troubleshooting network connectivity in a LAN/WAN environment.
•    Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
•    Work with WDS Management team to test and deploy desktop images.
•    Provide and support Data Centre Activities.
•    Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.

Candidate Must-Have:
•    Windows OS support (desktop technologies, hardware troubleshooting).
•    Experience with SCCM, AD, Exchange, DHCP, DNS.
•    Network troubleshooting (LAN/WAN).
•    Intermediate knowledge of Microsoft Office Suite.

Experience:
•    End-user support (desktop, laptop, and peripherals).
•    Knowledge of ITIL processes.
•    Strong troubleshooting skills in both software and hardware.

Additional Information

All your information will be kept confidential according to EEO guidelines.