Technical Analyst, Hardware Support

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group,

world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Technical Support Analyst will support IT Film Production, Location Accounting, and studio clients. This position requires a service-oriented person with a very good eye for details with updating inventory and testing/configuring hardware assets. The ideal candidate will need to be able to operate efficiently with a high volume of requests in a fast-paced and rapidly changing environment. Teamwork is critical and they must be willing to tackle unique challenges head-on.

Essential Responsibilities:

• Image and configure multiple Mac and PC desktops and laptops to NBCUniversal standards and department parameters, based on the type of service the client will be using.
• Configure and update scanners and printers with firmware and test accordingly.
• Update inventory with fixed asset computer equipment including but not limited to computers, monitors, printers and accessories.
• Physically unpack and move hardware assets (~ 65 lbs) in and out of storage.
• Securely pack and ship computer equipment using domestic/international standards to production locations worldwide.
• Tracking of hardware internal components.

Qualifications

• Experience with Windows and Mac operating systems, including IOS devices, i.e., iPads.
• Strong O365 products:  Outlook, Word & Excel, OneDrive, SharePoint, Teams
• Skills to efficiently troubleshoot and diagnose basic issues for computers, peripherals, Wi-Fi & network.
• Physical ability to lift and move heavy hardware up to 65lbs.
• Applicant must be able to process requests at a quick rate expecting much change. 
• Strong attention to detail and accuracy as well as an understanding regarding what is being asked. 
• Strong communication/collaboration and ability to share and brainstorm solutions with team members.
• Experience in remote desktop apps is a plus.
• Experience with Smartsheet is a plus.
• Candidate must be dependable as the responsibilities of this job are demanding and constant.
• Ability to adapt to a changing and high-pressure deadline driven environment and prioritize importance of tasks.
• This job demands a hands-on candidate not afraid of challenging situations. 
• Diplomacy – The ideal candidate will maintain positive relationships with tact and professionalism even in the most difficult or challenging situations, providing excellent customer service.
• Experience working in a studio film production environment or similar fast-paced business. 

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range: $80,000-$90,000; bonus eligible, not long-term incentive eligible.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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