Systems and Operations Specialist (Bilingual - Korean)

Company Description

On-Site

Pay Rate: $31-34/hr DOE

Bilingual Korean required

We are seeking a Systems & Operations Specialist to support the operation of WMS, EDMS, and CRM systems, as well as manage Microsoft 365 accounts and basic security controls. This role will ensure the stable operation of core IT systems, coordinate with business teams to gather and organize requirements for new system implementations, and work with the team lead to decide on appropriate solutions. The position will also serve as the communication channel with the headquarters IT team, relaying issues and requests from the U.S. subsidiary and coordinating resolutions. 

Job Description

Security Operations Support:

• Operate and support WMS, EDMS, and CRM systems
• Manage user accounts and access rights
• Test system changes and assist in preparing user manuals
• Perform first-level issue analysis and escalate to HQ when necessary

Security and Account Management:

• Manage Microsoft 365 accounts and access control
• Monitor security events/logs and escalate anomalies as needed
• Support MFA, group policy, and password resets

New System Implementation & Improvement:

• Collaborate with business departments to collect and organize requirements
• Work with the team lead to determine appropriate system solutions
• Support user training, testing, and manual preparation for new system rollouts

HQ Coordination:

• Communicate system issues and improvement requests to HQ IT team
• Share updates and coordinate maintenance and support schedules with HQ

Qualifications

• Bachelor degree in Computer Science, Information Technology, or related field; or in-depth industry and job specific technical skills acquired through a combination of formal instructions and on the job training
• 5-8 yrs of experience in IT technology
• Bilingual proficiency in both Korean and English
• Strong communication and problem-solving skills
• Ability to communicate and organize requirements with business teams 
• Basic knowledge of IT security and account administration preferred
• Experience with WMS, EDMS, CRM, or Microsoft 365 operations preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.