Product Manager for Software and Analytic Products

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approaches to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our teams build next generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers.

The A&BC organization is looking to grow its Strategy & Product team. Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in healthcare in the U.S.

As a Product Manager within A&BC you will be responsible for leading the development and launch of analytic powered applications to internal and external users. This role requires a strong understanding of product management, data analytics and business strategy. The ideal candidate will be able to work effectively with cross-functional teams to bring analytics-focused products to market. Additionally, as a Product Manager you will support the dissemination of best practices (design thinking, agile methodologies and more) to support A&BC in its product transformation.

Responsibilities:

• Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
• Support engineering and data science teams to implement features by clarifying requirements, facilitating technical discussions, and helping technical team members to understand users and the business
• Facilitate problem solving and prioritization across teams, factoring in trade-offs between speed, scalability and quality
• Conduct user research, usability testing, and competitive analysis to inform product decisions and validate hypotheses
• Collaborate with designers to create UX flows, wireframes and product designs
• Define, monitor and analyze product performance metrics, identifying opportunities for improvement and optimization
• Draft, refine and communicate business cases to key stakeholders to obtain input and buy-in
• Work with end-users, stakeholders, and leadership to continuously evolve the product roadmap
• Identify and mitigate interdependencies proactively
• Demonstrate and support dissemination of best practices for product management, product development, release management and user support
• Champion Agile methodologies and lean practices in product development
• Support the establishment and maintenance of release-management, product planning and launch frameworks
• Develop and execute strategies for proactive user support and issue resolution

You will be working in a hybrid role (2-3 days/week, every other week) in our CVS Health office in NYC.

Required Qualifications

• 2+ years' experience working cross-functionally with Engineering teams
• 1+ year experience in Product Management, Technical Product Management or Product Management-adjacent experience (Partnering with Engineers)
• 1+ year experience communicating technical concepts and implications to Data Science and Engineering teams
• 1+ year experience working with user experience design and testing methodologies
• 1+ year experience with Stakeholder management, driving outcomes in complex environment
• 1+ year experience working with Agile methodologies and software

Preferred Qualifications

• Strong verbal and written communication skills
• Experience building workflow applications that leverage genAI
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Understanding of data science concepts
• The ideal candidate should be passionate about making healthc