Product Support Quality Engr

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient, and ergonomic lift truck possible to lower their total cost of ownership.

Primary Responsibilities

 

• Prevent/reduce warranty claims and minimize the Company's overall warranty expense and improve customer satisfaction by decreasing customer cost of ownership.
• Will be responsible to facilitate Product Team warranty reduction activities, perform root cause analysis, recommend process/product changes, monitor warranty trends, drive action on cross-product warranty issues, review warranty claim information and standardize/improve the warranty resolution processes.
• Establish and report on warranty key performance indicators.
• Gather voice of customer product data and use it to drive activity across multiple departments.
   

Qualifications

 

• This position requires a four-year college degree plus 4 years’ experience.
• Experience with sensitive customer interface required as well as problem solving skills and project management experience.
• Strong, influential presentation and communication skills are required.
• Ability to work/collaborate effectively across multiple cross-functional groups is required.
• Mechanical aptitude: ability to learn technical aspects of product is required.
• Excellent computer literacy: Microsoft Word, Microsoft Excel, and presentation development in Microsoft PowerPoint required.
• Business Process Development: Experience in developing and mapping new business processes highly desired.
• ASQ (or equivalent) Certified Quality Engineer, Reliability Engineer and/or Six Sigma Greenbelt desired.
• This position requires an individual with the flexibility to commute to, and work at various Company and supplier locations (less than 25% travel per year.)

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.