Customer Engineer

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Engineer

Location: Greater Dublin Area

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements

• Required to perform work on products and services, specifically Retail/Hospitality products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Kiosks, and new products that are brought online.

• Assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements

• Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or next management level.

• Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company

• Performs periodic preventative maintenance on assigned products; diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with various products and services.

• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping

• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, company supplied vehicle, and/or public transportation

• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities

• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports

• May require prolonged travel, carrying and l