Business Development Manager Northern California

Overview:

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travelers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Business Development Manager is responsible for providing for maintaining and servicing current travel advisors and securing new travel advisors for the company, by creating and maintaining good customer relations. This role is also responsible for providing travel advisors with brand story, product promotions, and the marketing and selling of company products.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables:

• Generates sales from travel advisors, wholesalers, and group focused accounts in the assigned territory.
• Develops strong relationships with travel agencies throughout the assigned region.
• Develops new business opportunities, maintains, and enhances relationships with all new and existing travel advisors assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, and group contacts and tour organizers.
• Delivers timely customer service to all product inquiries, collateral, and co-op requests.
• Initiates activities to motivate travel advisors to sell HX products.
• Gives, receives, and analyses information, formulates work plans, and prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned travel advisor territory.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by Sales Director.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, and instructs travel advisors on industry or company changes, as well as training of new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Must be able to travel within all of territory.
• Performs other duties as requested.

Requirements:

• 5+ years in sales, account management, or business development (travel industry preferred).

• Fluency in English is required
• Experience in maritime, expedition, or cruise industry beneficial but not required.

• Demonstrated success managing partner portfolios.
• Excellent relationship-building, communication, and presentation skills.
• Strong commercial acumen and experience in forecasting, co-op planning, and contract execution.
• High proficiency in Salesforce, MS Office, webinar platforms, and digital communication tools.
• Bachelor’s degree or equivalent experience required.
• Clear and conceptual thinking ability is a plus
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.

• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.
• Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
• Excellent presentation skills and public speaking skills.
• Demonstrated ability to forecast sales.
• Must understand and follow