Jobs and Careers

Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics

United Statesfull_timeVerifiedPosted 21 Nov 2025

💰 $75,000/yr($67,000/yr – $75,000/yr)

About the role

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

Candidates must complete an application at:https://jobs.jobvite.com/cjlogisticsamerica/jobs

Now Hiring: Bilingual (English/Korean) Customer Service Supervisor!

Lead. Empower. Collaborate. Elevate.
CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment!

If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.Salary Range: $67,000 to $75,000Schedule: ALL SHIFTS (1st, 2nd & 3rd)

What You’ll Do:

Serve as the go-to point of contact for customer inquiries & escalations
Build strong customer partnerships and support service excellence
Analyze KPIs, performance data, forecasts, and operational trends
Lead, coach, train, and support a growing Customer Service team
Collaborate across Operations, Inventory, and Quality to resolve issues
Drive continuous improvement and champion best practices
Manage exception requests with accuracy and speed
Additional duties as assigned

What You Bring:

Bilingual fluency in English & Korean (required)
Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
2+ years of supervisory experience in Customer Service or Operations
Strong data analysis and Microsoft Office skills
Excellent communication, leadership, and problem-solving abilities
Experience in logistics, supply chain, or warehousing is a plus

Why Join Us?

You’ll be at the heart of customer engagement, operational alignment, and team leadership — all while contributing to one of the fastest-growing logistics organizations in the industry.

Important Note:

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

Work Environment:

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. CJ Logistics About Statement:At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.CJ Logistics delivers