Senior Manager - Mortgage Client Services

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you're looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring business expertise to FICO's Scores division, where you will partner with banks and non-bank lenders helping them grow and help customers. FICO's Scores unit is home to the world's #1 credit score – the FICO® Score –that powers over 10 billion decisions each year." – Client Services, Vice President.

What You’ll Contribute

• Serve as a trusted advisor and Subject Matter Expert (SME) to our most strategic clients.

• Cultivate and maintain effective working relationships with a variety of Mortgage client stakeholders, including Executives/CROs, Product Leaders, Pricing Leaders, and operational management.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms.

• Lead discussions and create solutions in client sessions, internal meetings and industry events.

• Proactively work with customer CXOs and executives to understand their most pressing business issues and successfully position FICO® Scores.

• Work with internal teams from solution conceptualization to successful closure, including contract review.

• Create deal-specific competitive analysis and conduct solution overview and detailed planning as required.

• Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO Score.

• Develop industry strategy and targets by client and product/solution offering for strategic clients.

• Support creation of thought leadership white papers, executive briefings and industry symposium presentations.

What We’re Seeking

• Bachelor's degree required; MBA or advanced degree is a plus.

• Mortgage industry and specifically mortgage financial services domain knowledge required.

• Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level.

• Established professional network of decision-makers and influencers within the mortgage ecosystem.

• Ability to effectively listen to clients and understand their business needs and challenges.

• Excellent customer service, organizational and follow-up skills.

• Attention to detail with sound reasoning and problem-solving skills.

• Knowledge of FICO products and credit scoring methodologies preferred but not required.

• Ability to travel 35% to 75%, depending on timing of industry events and client needs.

Our Offer to You

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenu