Senior Manager, Product Design

Senior Manager, Product Design

Senior Manager, Product Design 

The Bank Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

We’re seeking a Product Design Leader to lead the Bank Acquisitions program and team within Bank Design’s Become and Grow portfolio. You will work in close partnership with leaders in Business Analysis, Product, and Tech to shape the experiences of our prospective banking customers.  

As the Senior Manager of Design for Bank Acquisitions, you will have a point of view on our vision and strategy to propel our banking experiences into the future, connecting key banking journeys from shopping to customership. In this role, you’ll be leading a program focused on customer acquisitions, which includes everything related to a banking prospect’s shopping journey through the completion of their account application, and culminating with their new product and account customership. You will also be part of a leadership team that helps manage the collective portfolio, support the broader Design team, and drive the team’s overall resourcing strategy. 

Our ideal candidate has experience with the full design lifecycle, from design research to in-market product delivery, and a systems-mindset for defining and deploying consistent and reusable componentry, and patterns, across our product portfolio. They excel, thrive and inspire in cross-functional environments that span design, product, technology and operations. And they bring a strategic and empathetic lens to defining the “why” behind design decisions in service of delivering on both human and business impact. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience 

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies and analyzing data trends

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshop