Assistant Rooms Manager

Key Responsibilities: 

• Guest Service: You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns. 
• Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities. 
• Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests 
• Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements. 
• Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests. 
• Organization and Efficiency: Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits 
• Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.  
• Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions. 
• Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise. 

Qualifications 

• High school diploma or GED required 
• Certification in Safety Management or Food Safety a plus 
• At least two years of experience in hospitality, customer service or related field 
• Must be able to maintain a positive attitude under stressful work conditions 
• Ability to adapt to a fast-paced environment 
• Exceptional interpersonal and communication skills. 
• Impeccable attention to detail and strong organizational abilities. 
• Knowledge of fine dining etiquette and in-room service standards. 
• Flexibility to work a variety of shifts, including weekends and holidays. 
• Impeccable grooming and professional appearance. 

The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

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