Project Manager - Student Support Services

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Job Title: Project Manager – Student Support Services

Job Summary:

Support the U.S. Department of Homeland Security’s training mission at the Federal Law Enforcement Training Center (FLETC) in Charleston, South Carolina. As DAWSON’s Student Services Project Manager, you will provide overall leadership, management, and oversight of all student support service operations, including dormitory services, transportation, mailroom, warehouse, and student logistics. You will ensure all services are delivered in accordance with contract requirements, performance standards, and FLETC policies, directly supporting student readiness, morale, and training success.

Location:

Charleston, SC

Responsibilities:

• Provide overall management and oversight of all student support service operations, ensuring full compliance with contract requirements and performance standards.

• Serve as the primary point of contact for the Government Contracting Officer’s Representative (COR) for all student services-related matters.

• Plan, organize, direct, and coordinate all aspects of student services operations, including dormitory management, housekeeping, laundry, transportation, mail services, warehouse/logistics, and student support functions.

• Ensure all services are delivered in accordance with Performance Work Statement (PWS) requirements, FLETC policies, and applicable federal regulations.

• Develop and implement operational plans, schedules, and staffing models to support fluctuating student populations and training schedules.

• Oversee all subordinate managers and supervisors, including Dormitory Manager, Transportation Manager, Warehouse/Logistics personnel, and other student services staff.

• Monitor staffing levels and ensure adequate coverage across all functions, including 24/7 operations where required.

• Establish performance expectations and ensure accountability for all personnel under the student services contract.

• Ensure all student-facing services are delivered with professionalism, responsiveness, and high customer service standards.

• Oversee student registration, housing coordination, and support services to ensure seamless onboarding and lodging operations.

• Ensure proper handling, accountability, and inventory control of government-furnished property, supplies, equipment, and materials.

• Oversee inventory management, supply chain operations, and logistics support, including warehouse and distribution functions.

• Ensure transportation operations are conducted safely, efficiently, and in compliance with all regulatory and contractual requirements.

• Ensure mailroom and courier services operate efficiently, securely, and in compliance with all