Patient Care Coordinator - Specialty

Title: Patient Care Coordinator - Specialty

Type: Full-Time, Remote

We are looking for a detail-oriented and compassionate Patient Care Representative to join our Mail Order Pharmacy team. In this remote role, you will support patients by coordinating prescription deliveries, handling inbound and outbound communications, and assisting with pharmacy services. Your role will be essential in ensuring patients receive timely and accurate medications while delivering a high standard of customer care.

About BirdiRx 

BirdiRx is a tech-enabled pharmacy headquartered in Plymouth, Michigan that delivers prescriptions directly to patients, prioritizing affordability, convenience, and personalized support. By combining advanced digital tools with licensed pharmacy services, BirdiRx simplifies medication access nationwide. 

Essential Duties/Responsibilities:

• Perform patient outreach, primarily telephonically, to schedule medication deliveries
• Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling
• Perform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when required
• Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed
• Place outgoing phone calls to patients, doctors and insurance companies
• Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Document all call information according to standard operating procedures
• Research required information using available resources
• Enter data accurately and timely
• Utilize multiple company database programs for accessing member information
• Achieve individual performance goals for productivity and quality
• Maintain confidentiality of patient and proprietary information
• Other duties as assigned

Required Skills/Abilities:

• Customer service or inbound call center experience required
• A knowledgeable individual with appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry
• Effective verbal and written communication skills
• A decisive individual who possesses a detail-oriented perspective
• Ability to independently identify, research and resolve issues
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
•  Proficient in Microsoft Office and industry related software programs
• Ability to maintain confidentiality of information and data in accordance with policies

Education/Experience:

• High School Diploma or GED
•  Proficient in Microsoft Office and industry related software programs

Preferred Skill/Abilities:

• Bachelor’s degree strongly preferred
• Registered Pharmacy Technician licensed and in good standing with applicable State Board of Pharmacy
• Certified Pharmacy Technician, licensed through the Institute for the Certification of Pharmacy Technicians (ICPT) or Pharmacy Technician Certification Board (PTCB), strongly preferred; ability to pass Qualified Pharmacy Technician exam administered by company within six months of hire

 Work Environment/Physical Requirements:

Includes a call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues.

Ability to sit for prolonged periods of time.

Benefits:

BirdiRx offers a comprehensive benefits package designed to meet the diverse needs of our employees. Our offerings include:

• Competitive health coverage (medical, dental, vision)
• Paid time off and holidays
• Retirement savings options
• Wellness and support programs