Member Relations Customer Service Representative - weekend shift

Become a part of our vital and vibrant team! We are seeking to hire immediately for a weekend shift!
In an exciting, supportive, fast-paced environment, the Member Relations Specialist provides day-to-day support to the Membership Department and serves as the key point person at our Member Relations desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Primary responsibilities include, and are not limited to:

Provide members and guests with exceptional customer service, upholding employee and member safety as a primary priority

• Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner

• Enforce all safety and security measures
• Respond to inquiries via phone, email, and in-person regarding JCC programs and services
• Handle member concerns and feedback to ensure a positive experience and resolution of issues

Promote JCC membership and programs, and actively participate in the member retention process while supporting the organization, programs, staff and members

• Provide information about the JCC's offerings, events, and classes to current and prospective members

• Conduct tours of the facility and make the prospective member aware of all available memberships, enrichment programs, classes, and services to strengthen membership value, in the absence of a sales representative

Effectively execute tasks related to front desk operations, Membership accounts and processing

• Present information and assistance related to membership rates, programs, services and scholarships
• Manage membership accounts, including renewals, upgrades, and inquiries related to billing
• Operate and master all software that is required to assist members and guests

Standard staff expectations include and are not limited to:

• Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
• Actively participate as an essential team member
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling
• Enthusiastically representing the organization, model excellence and achievement
• Attend JCCGB meetings and trainings as assigned
• Other duties as assigned

Job Details: This is a part-time, +/- 8 hours per week, non-exempt position. Located in Newton, Massachusetts, this on-site job has some weekday 5:15 a.m. - 9:15 a.m. shifts, as well as a potential weekend shift. There is some flexibility in the work schedule.
Offering great perks, a supportive vibrant in-person work environment, and a competitive starting pay rate of $17.00 - $19.00 per hour.

The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

About JCC Greater Boston

Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we striv