Specialist, Learning & Development

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. 

Job Summary:
The Specialist, Learning and Development (L&D) role designs and delivers impactful learning experiences that enable employees and leaders to thrive in a fastpaced, constantly evolving environment. This role leads initiatives across onboarding, technical enablement, professional development, and upskilling programs—ensuring learning directly drives business results and employee engagement. 

Responsibilities:

• Instructional Design & Content Development:
• Collaborate with SMEs and other stakeholders to understand learning objectives and performance needs.
• Design, develop, and maintain instructional materials, including eLearning modules, instructor-led training (ILT) materials, job aids, assessments, and multimedia content.
• Apply best practices in instructional design to create engaging and effective learning experiences that align with business goals.
• Develop course content and training materials that cater to a variety of learning styles and organizational needs.
• Create blended learning solutions that combine face-to-face training, eLearing, and virtual sessions.
• Utilize learning management system (Workday LMS) and eLearning authoring tools (Articulate Storyline, Adobe Create Cloud, text-to-speech tools, etc.) to create interactive and engaging online courses.
• Design and build multimedia elements such as videos, infographics, quizzes, and simulations to enhance learner engagement.

Learning Needs Assessment & Program Evaluation:

• Conduct needs assessments and analyze performance gaps to determine appropriate training interventions.
• Work with leadership and SMEs to evaluate the effectiveness of training programs and make data-driven recommendations for improvements.
• Collect feedback from participants, conduct evaluations, and make adjustments to improve the learning experience and outcomes.

Learning Delivery & Implementation:

• Facilitate learning experiences using a variety of methods, including workshops, webinars, simulations, and group discussions.
• Foster a safe, inclusive, and interactive learning environment to encourage participation and knowledge retention.
• Adapt facilitation style and materials to suit diverse audiences, learning styles, and business needs.

Continuous Improvement:

• Stay up-to-date with the latest trends in instructional design, eLearning tools, and adult learning theory to enhance the learning experience.
• Apply continuous improvement methodologies to assess training materials and make iterative improvements based on learner feedback and business needs.
• Ensure all learning materials are designed with a focus on accessibility, diversity, and inclusion.

Project Management & Collaboration:

• Manage multiple instructional development projects simultaneously, ensuring deadlines are met and stakeholders are updated regularly.
• Work closely with L&D colleagues to support the smooth execution of training programs and initiatives.
• Coordinate with cross-functional teams to ensure alignment of training content with organizational goals and strategies.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.     

Requirements:

• Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Analytical mindset with the ability to evaluate training effectiveness and apply feedback for continuous improvement.
• Creativity and a passion for innovative learning experiences.
• Strong proficiency in Microsoft 365 (Teams, Excel, Word, PowerPoint) and eLearning development tools (Articulate, Adobe).
• Familiarity with Learning Experience Platforms (LXPs), AI technologies, and other modern learning techniques is a plus.
• Knowledge of adult learnin