Director of Engineering, Network Operations

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least July 23, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

At GFiber, our  Network Infrastructure and Engineering team is responsible for creating the most advanced and innovative network for our customers. As a team, we’re curious, forward thinking, embracing change, and new technologies as we are building with the future state in mind. We focus on delivering what’s next as a team.

Role Description

As the Director of Engineer, Network Operations, you will oversee the design, implementation, deployment, and performance of GFiber's network and Network Infrastructure and Engineering team. As a team leader, you will inspire by sharing your personal experience in architecting and implementing new technologies, such as organic and vendor-related AI/ML development, to demonstrate value and encourage the team to stay up to date on current trends. As technical leader, your first-hand experience in telecommunication networks, wireless networks, PON technology, ISP networks, and AI/ML to continue building and delivering on our growing multi-gig network that is known for its speed, capacity, security, and scalability. Success in this role will require combining operational (e.g., managing the P&L, budget, CapEx,  vendor relationships, and team leadership) and technical (e.g., demonstrating the ROI on AI/ML solutions, end to end network management) experiences to create and implement the strategic, long-term vision for GFiber.

In this role, you'll:

Strategic Planning and Leadership

• • Develop and implement a 15-year strategic vision for GFiber's network infrastructure and  millimeter wave wireless networks.
  • Lead, mentor, and manage a team of network engineers, network operations center, and technical staff.
  • Align network engineering initiatives with business objectives including network health, futureproof designs, and augmented AI/ML network management efforts.
  • Work with our vendors and labs to deliver a best-in-class network architecture and performance.
  • Combine vendor and homegrown AI/ML solutions to drive a 0-defect network environment.

Network Design and Implementation

• • Oversee scalable, reliable, and secure network architectures.
  • Integrate new technologies and services into the network.
  • Lead the planning, expansion and updates of our execution of our network.
  • Design an end-to-end network supporting visibility into outages and degraded service.
  • Manage and analyze network performance metrics, reporting on performance, capacity, risk mitigation, and utilization then implementing changes and improvements when necessary.

Operations and Maintenance

• • Ensure the network operates efficiently and reliably, meeting or exceeding industry standards and SLAs.
  • Develop and enforce policies for network management, including monitoring, troubleshooting, and incident response.
  • Oversee the maintenance of network hardware and software, ensuring regular updates and patches.
  • Work closely with the Field Operations teams to ensure high levels of quality assurance relating to network change management and maintenance.

 Security and Compliance

• • Implement robust network security measures including conducting regular security audits and risk assessments.
  • Ensure compliance with industry regulations and standards.

Vendor and Partner Management

• • Manage relationships with network equipment vendors, service providers, and technology partners.
  • Negotiate contracts and service agreements to ensure cost-effective and high-quality solutions.
  • Evaluate and choose third-party services and products to enhance network capabilities.

Budgeting and Resource Management

• • Develop and manage the Network Engineering budget, optimizing for costs without compromising quality.
  • Allocate resources eff