Systems Architect - Engineering and Product Support Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is seeking a talented and motivated Systems Architect to join our dynamic team. As a Systems Architect, you are innately curious, have a penchant for problem-solving and will play a crucial role in ensuring the reliability, scalability, and performance of our systems. Our mission is to protect, provide for, and progress the software and systems utilized by our product engineering teams. This role is a blend of strategic planning and hands-on execution, requiring a leader who can both design cutting-edge IT solutions and roll up their sleeves to implement them. Ideal candidates have worked in enterprise software development or for a high-growth technology company.

What You'll Do

• Provide comprehensive architecture plans for multiple cloud-based applications supporting our internal stakeholders across engineering, product support, training and services teams
• Partner with stakeholders (business leaders, DevOps, security, infrastructure) to understand application usage, future growth and strategic goals
• Recommend specific hardware, software, and methodologies that align with industry best practices, standards, and organizational goals
• Oversee the implementation and integration of key business systems
• Analyze performance and ensure the applications (GitLab, Jira, Confluence, TestRail, Mattermost), hosted in AWS, meet the scalability and reliability needs of our internal teams
• Perform root cause analysis for complex failures and offer modern solutions and tools
• Establish metrics to monitor system performance, proactively identify issues and recommend solutions for optimal performance
• Identify and troubleshoot performance bottlenecks and reliability issues across the stack
• Implement best practices for cloud-based infrastructure, ensuring security, scalability, and cost efficiency
• Stay informed about emerging technologies and industry trends including AI to identify opportunities for innovation within enterprise business systems
• Create detailed documentation of systems architecture designs, technical specifications, and implementation plans
• You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems
• Communicate effectively with engineering and infrastructure teams and describe problems succinctly with sufficient detail
• Engage in real-time communication during outages with both technical and non-technical audiences

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or other similar degree, or equivalent work experience
• 8+ years of working experience as a Systems Architect
• 2+ years GitLab implementation experience
• Strong understanding of computer systems, networking, and data storage
• Proven ability to architect scalable solutions across enterprise applications
• Experience with AWS and container orchestration tools (e.g., Kubernetes)
• Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) and version control systems (e.g., Git)
• Independent learner, curious to learn new technologies
• Excellent problem-solving skills and the ability to troubleshoot complex issues under pressure
• Experience with disaster recovery planning and implementation
• Experience with performance tuning of databases and distributed storage systems
• Demonstrated history of incident management and leadership ability
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Effective comm