Remote Medical Assistant - Healthguide - Bilingual (Arabic)

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  

Join us as we put healthcare on a better path!!  

Job Description

The Healthguide is a key member of Guidehealth’s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.

The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth’s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.

The Healthguide contributes directly to value-based care performance by improving quality outcomes, reducing avoidable utilization, supporting risk adjustment accuracy, and influencing total cost of care.

WHAT YOU'LL BE DOING

• Building trusting, ongoing relationships with patients, families, caregivers, and medical and behavioral health providers.
• Engaging high-risk or targeted patient populations using bidirectional communication to address health questions, concerns, and care needs.
• Identifying and assessing medical, behavioral, social, emotional, and financial needs to support whole-person care.
• Supporting patients in understanding and following care plans, health goals, and preventive care needs, including providing education and motivational interviewing.
• Conducting nonclinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Utilizing effective communication methods, including calls, texts, video visits, patient portals, emails, and AI agents, to engage and support high-risk patients.
• Recognizing and escalating changes in patient condition, adherence risks, or emerging clinical concerns using structured workflows.
• Applying clinical insight to identify high-risk trends and prioritize interventions.
• Operating within a value-based care model, supporting population health strategies, quality performance, and efficient resource utilization across assigned patient panels.
• Strengthening the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow-up.
• Assisting with referrals, transportation, appointment scheduling, and linkage to specialty care or community-based organizations.
• Utilizing knowledge of referral processes, prior authorizations, gaps in care, social determinants of health, and community programs to improve patient outcomes.
• Escalating medical issues appropriately to RN Care Managers, Social Workers, primary care provider offices, or Guidehealth leadership.
• Supporting the achievement of quality measures, including eCQM, HEDIS, and commercial payer measures, by coordinating preventive screenings, managing chronic conditions, and ensuring timely follow-up care.
• Supporting risk adjustment and the accurate capture of patient conditions through structured assessments and documentation.
• Assisting in closing care gaps tied to quality incentives and reimbursement models.
• Identifying opportunities to reduce avoidable emergency department visits, hospitalizations, and readmissions through proactive outreach and intervention.
• Accurately and promptly documenting all interactions, assessments, and interventions in the electronic health record and Guidehealth documentation systems.
• Demonstrating comfort using various electronic health record platforms, including Epic, Athena, and Cerner, as well as analytics tools and Microsoft Office.
• Managing referrals, tracking tasks, completing reconciliations, and maintaining detailed records according to Guidehealth policies.
• Supporting the design and implementation of artificial intelligence to conduct outreach to ide