Emergency Communications Specialist (Dispatcher) - NETCOM

Regional Emergency Communications Pay
Emergency Communications Specialists earn an additional $4,000 per year for providing emergency communication services for police and fire departments for the Cities of Keller, Southlake, Colleyville, and Town of Westlake.

Hiring Incentives for Experienced Emergency Communications Specialists

Applicants who have a minimum of one (1) year of experience as a 9-1-1 Dispatcher are eligible for:

• A $2,500 sign-on Incentive 
• A $2,500 relocation stipend for living further than 75 miles from Keller Police Department
• Lateral entry based on years of experience.

 

TypeSTEP 1STEP 2STEP 3STEP 4STEP 5STEP 6STEP 7STEP 8STEP 9STEP 10STEP 11STEP 12STEP 13Hourly$26.23$26.76$27.29$27.84$28.40$28.96$29.54$30.13$30.74$31.35$31.98$32.62$33.27Annually$54,567$55,658$56,771$57,907$59,065$60,246$61,451$62,680$63,934$65,213$66,517$67,847$69,204

Application Process

• Deadline to Apply: Open Until Filled

• All candidates interested in applying must complete an online application even if attaching a cover letter and resume.

• All applicants must successfully complete the following:

• CritiCall Testing (to be scheduled on an ongoing basis). Preparation Guide and Practice Tests are available at https://criticall911.com/dispatcher-testing/applicants. Candidates must achieve a minimum passing score to be considered for employment.

• After a passing CritiCall score, the applicant will be given a PHS/link to complete and return. The document must be notarized with all supporting documentation attached.

• Preliminary Interview including Personal History Statement review

• Interview Board

• Following a conditional job offer, pre-employment requirements include but are not limited to:

• Background Investigation (includes, but not limited to Polygraph, Psychological, Medical (Fit for Duty Physical) w/Drug Screen)

• Interview with Chief of Police

• Credit Check

• Job related hiring documents, if selected for employment.

• Expected duration of process: approximately 6-8 weeks after the posting announcement close date

• Re-application period: unless advised of an ineligibility to meet hiring / TCOLE licensing requirements, candidates are welcome to apply for any currently posted job opportunity.

• The City of Keller is an Equal Opportunity Employer. If you need an accommodation, please call the Human Resources Department at 817-743-4040. For all other inquiries, please contact Sergeant Austin Clark at 817-743-4546.

  
  

Job Summary

Under general supervision of the Emergency Communications Supervisor, the incumbent operates various equipment in the communications center, receives emergency and administrative calls, and coordinates calls for service for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for the cities of Keller, Westlake, Southlake, and Colleyville.  Position requires constant contact with the public in stressful situations that require good judgment, considerable tact, stability, and calmness.  Incumbent is expected to use sound judgment when making decisions concerning priorities in the deployment of city vehicles, equipment, and personnel in emergency situations. Standardized guidelines are available, but are not always applicable and may not specify the exact course of action to be taken.  Position requires non-disclosure and proper handling of classified information in accordance with local, state, and federal guidelines.  Incumbent must be able to work independently without direct supervision in the room and complete daily tasks as needed.  Tasks and assignments are given verbally and in written form. Incumbent’s work is reviewed by observation, and review of records, recordings and reports.

Essential Job Functions

1. Arrive at work every day in good physical and mental condition, and be at a work station prepared to work on time at the beginning of the shift.
2. Work shifts up to 12 hours in length during the day and night
3. Serve as the communication anchor point for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for a large population and the geographical area of multiple cities.
4. Answer incoming requests via a variety of communications channels, and coordinate requests for service or information accordingly by transferring calls to multiple locations as needed.
5. Handle initial contact with walk-in complainants requiring police assistance.  
6. Resolve citizen concerns or problems through self-action or referral to the proper resource; supporting the Department’s community-based policing philosoph