Sales Engineer-Implantable Batteries and Sensor Technology

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

The Embedded Technologies Sales Engineer is responsible for commercial activities for Resonetics’ Implantable batteries and Fiber Optic Sensors products, including lead generation, sales capture, pipeline development, quote execution, and technical marketing. The Sales Engineer will work closely with Batteries and Sensors subject matter experts (SME) and focus on identifying, chasing, and qualifying leads. The sales engineer will work with the Lightspeed Commercial Team and the worldwide business development team to assure focus and accountability on early-stage customer satisfaction, revenue generation and funnel, and long-term production pipeline conversions goals, all in line with the company vision, mission, and values.

Key responsibilities for the Lightspeed Sales Engineer are the management of a regional territory of accounts, commercial oversite for individual Lightspeed Labs, and the acquisition and evaluation of new customers and opportunities. This includes the maintenance of a healthy prototype and early-stage production demand pipeline, increasing sales, expanding the customer base, sales intelligence, facilitating Type II and Type III opportunity development and transfers, nurturing new target high potential account relationships, improving the customer experience in the respective Lab territories, and technical marketing.

Responsibilities

Specific

• Identify key potential technologies users worldwide using business processes and tools, internal and external contacts and other research tools
• Make contacts and first introduction to technologies and capabilities; organize in-depth presentations with SMEs or other internal resources to further develop leads and opportunities
• Address and qualify in-bounds leads and manager the “talk to an engineer” function for batteries and Fiber Optic sensors
• Participate in the development of commercial plans in conjunction with SMEs, Sales, Engineering, which details specific activities to target during the year, and will focus the group on meeting or exceeding the established sales plans.
• Gather a detailed understanding of customer needs and ensure it is properly understood by internal team members.
• Facilitate the urgent resolution of all customer requests, including RFQs and orders. Follow-up on all submitted quotes within 24 hours and work with internal team members to meet the customers’ needs and win new projects.
• Complete understanding of lead conversion, quoting, pricing and proposal/RFQ processes and systems, including use of Hubspot, Salesforce, 6Sense, and any Lightspeed Lab-specific procedures.
• Maintain timely and accurate updates of all information in Salesforce, including opportunity details, customer information, and trip reports.
• Gather and communicate customer feedback to the SMEs, Lightspeed Commercial and broader commercial teams.
• Evaluate and convert new marketing leads from the Resonetics website, trade shows, eCommerce store, and other channels.
• Utilize advanced lead targeting and market knowledge software, including Pitchbook and 6sense, to identify, evaluate, and convert new customers and opportunities.
• Gather insight to market trends, competitor activities, and customer insights to inform SMEs and marketing strategies.
• Support customer visits
• Provide technical marketing insight and content for Resonetics Lightspeed Lab capabilities and collaborate with the marketing team on ad creative, messaging, and campaigns.

General

• Work with Business Development and Marketing to implement Resonetics’ marketing plans and schedule Technology Road Shows and Lunch-and-Learn sessions at targeted customers.
• Maintain consistent standards of commercial activities and responsibilities, a consultative approach and engagement with accounts and opportunities, so as to ensure recommendations to prospects and customers of the various solutions that Resonetics offers from their global facilities.
• Maintain and draw upon the lead database of qualified opportunities and manage these opportunities in SFDC for execution.
• Maintain accurate and timely records of all sales and prospecting activities including travel schedules, sales ca