Job Summary

The OA II in this position provides a wide range of support activities for COVID-19 and the Infection Prevention Program of Clark County Public Health (CCPH). The primary responsibility is to provide customer service to internal and external department clients by performing a variety of moderately difficult to complex administrative support activities contributing to efficient program operations and using a thorough understanding of department and county programs and procedures.
Organizational responsibilities include understanding and promoting the public health mission of the department; providing courteous, respectful, efficient customer service to all department clients; honoring diversity of all department employees and constituents; participating in department training; and striving for personal excellence in public health work. This classification is expected to function independently in daily tasks. The OA II is required to use judgment on non-routine matters. The OA II supports department staff and upper-level management. This position reports directly to the Program Manager of the COVID-19 Infection Prevention Program. This is a represented union position and requires membership in Local 335.

Provides customer service to internal or external department clients by performing a variety of moderately difficult to complex administrative support activities contributing to efficient office operations and using a thorough understanding of department and County programs and procedures.
Diversity Statement:
The department of Public Health values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. (The department) encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

This is a full-time represented hourly position represented by Local 335.

This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.

Qualifications

Education and Experience:

Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute.  May be required to possess or obtain a valid motor vehicle operator’s license.

Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.

In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.

Some positions require or prefer certain bilingual skills.

Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to:

• Develops and maintains databases for tracking departmental/program information; creates and produces complex reports from databases as required and necessary.
• Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
• Works with other departments, agencies or external contacts to research or coordinate work assignments.
• Composes and types complex detailed documents including letters, memos, minutes and other material from draft, dictation, or general instructions.
• Proofreads and edits documents, presentation materials, brochures and other materials for grammar, clarity, punctuation, and spelling; examines documents for completeness and accuracy.
• Gathers and compiles information and prepares reports and analyses in response to problems or as assigned.
• Uses spreadsheets to track, analyze and report quantitative information. Including supply inventory and ordering.
• Processes forms, applications, service requests and payments.
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