Sr. Product Designer

Company Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

Job Description

This role is based in Mountain View, San Francisco or New York.

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology. At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

LinkedIn’s vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. We’re passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.
 

About the Team:
The LinkedIn Business Platform powers the end-to-end purchase lifecycle for LinkedIn’s online and field-sold products. It supports critical business functions across multiple customer types, geographies, and product lines. Designed for adaptability and scale, the platform serves as the foundation for seamless transactions and enables multi-dimensional growth for the company.

We're seeking a Senior Product Designer to join our LBP design team and lead design for LinkedIn's core user-facing help and concierge experiences. This is a critical backfill role that will shape how millions of members and customers get support, discover features, and unlock value across LinkedIn's products.

What this role will be working on:

You'll be responsible for designing the next generation of our help ecosystem, merging reactive support with proactive recommendations across three interconnected products:

• AI Concierge: LinkedIn's unified customer engagement platform that consolidates help, support, and proactive guidance into a single conversational experience

• In-Product Help 2.0 (IPH 2.0): The revamped in-product help widget featuring AI-powered search, semantic understanding, and contextual content delivery

• Virtual Chat Assistant (VCA): Our AI-powered chatbot that enables self-serve support and seamless escalation to live agents

Key responsibilities:

• Design end-to-end conversational experiences that seamlessly blend reactive help (search, chat, troubleshooting) with proactive nudges (recommendations, onboarding checklists, feature adoption)

• Define interaction patterns for AI-powered help experiences that feel trustworthy, contextual, and effortless across desktop and mobile

• Collaborate cross-functionally with PM, engineering, AI/ML, data science, and customer support teams to deliver high-impact features

• Champion design quality by establishing patterns and leveraging design systems

• Navigate complexity independently across multiple product surfaces (Recruiter, Sales Navigator, Learning, etc.) while maintaining ecosystem consistency

Why join the Product Design team at LinkedIn?

• Designers are strategic partners from vision to launch.
• You’ll work with a talented, mission-driven, and collaborative cross-functional team.
• Our work spans consumer and enterprise experiences, offering diverse growth opportunities.

Learn more about our design community at design.linkedin.com
#LinkedInDesign

Qualifications

Basic Qualifications:

• BA/BS degree in graphic design, design communication, human-computer interaction, or related field or equivalent combination of education and experience
• Experience participating in the complete product development lifecycle of web and/or software applications
• 5+ years of experience in user experience design or industry experience (corporate, software, web or agency)
• To be considered for this position, you must include your portfolio, website or other samples of work.

Preferred Qualifications:

• Experience in delivering medium to large-scale projects independently or with some support from senior ICs or Managers
• Capable of influence across the respective business area and regularly engaging in cross-functional discussions
• Experience in delivering design solutions for unstructured pro