Production Support Engineer

**Looking for local candidates**

Want to work in technology in the financial industry?

Our client is seeking a Production Support Engineer to join their global technology team. This team develops and oversees the overall technology strategy and bespoke technology solutions to drive and enable the institutional businesses and enterprise-wide functions. 

• Interested in Supporting distributed Platform
• Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better. 
• Enjoys new technological challenges and solving hard problems. 
• Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.

About mthree:

mthree is the award winning talent and training partner for organizations across the globe. As tech innovation reshapes our world, the skills required to succeed evolve just as quickly. At mthree, we equip individuals and organizations with the skills needed to thrive now and in the future. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

We offer experienced professionals access to top roles with our clients which include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for our clients.

As an mthree employee, you'll receive full support, benefits, and the opportunity to transition into a permanent role with our client. From entry-level positions to leadership roles, we connect you to opportunities at the world’s largest companies.

Responsibilities:

• A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow 
• You will troubleshoot issues across the entire stack: hardware, software, application, and network. 
• Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders 
• Collaborate with development teams and users to resolve Support issues 
• Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team 
• Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents 
• Ensure that our global teams are working together and following consistent procedures and practices.

Required Skills:

• Bachelor’s degree, or its equivalent, in Information Technology, Computer Science, or related technical field
• 1 to 5 years practical experience in Production support or similar role. 
• Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on) 
• Experience in troubleshooting Application Issues and Managing Incidents
• Excellent and confident communicator to manage high-pressure environment
• Prior Financial Industry experience is desirable
• Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
• Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
• Knowledge of ITIL Principles, SDLC, and Agile development is desired
• Experience in Cloud / Distributed computing technology or certification is a plus 
• The right to work without needing visa sponsorship.

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.  We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.