About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here.

Position Purpose

Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.

Principal Duties & Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.

• Effectively communicate via telephone, chat or email with various internal or external channels.

• In response to basic inquiries, research and develop the appropriate answer based on customer channel.

• Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.

• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

• In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.

• Assist with other duties as needed.

Education & Experience

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment

• 0+ years of related experience for consideration

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.

• Personal and/or commercial P&C insurance knowledge preferred.

• Ability to provide excellent customer service support in a timely and friendly manner.

• Detail oriented with good organizational skills.

• Ability to follow procedures as outlined by management.

• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.

• Ability to perform quality work while meeting processing deadlines.

• Experience supporting niche insurance products preferred.

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Nationwide employment opportunities

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

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