Associate Desk Adjuster

The General, a subsidiary of Sentry Insurance, is currently seeking motivated individuals to join our team in an entry-level role focused on property and casualty claims. In this role, you’ll play a key part in investigating claims, determining liability, gathering essential information, and reviewing coverage details. As part of your journey, you’ll participate in hands-on training to build strong investigation and settlement skills while gaining valuable insight into our company’s processes and values.

This role will be filled following our hybrid work model at our Nashville, TN; El Paso, TX; Davenport, IA; or Stevens Point, WI office.

What You'll Do 

As an Associate Desk Adjuster, you will: 

• Attends a new employee training program that includes claim processing in various systems, policy and procedures, and company culture and its application to the Claim environment as needed 

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. 

• Handles files with limited authority based on management discretion. 

• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. 

What it Takes 

• Ability to obtain and maintain state specific property and casualty claims licensing as required 

• Basic knowledge and understanding of claim handling processes 

• Customer service or support experience preferred 

• Can meet travel requirements as needed 

• Ability to work in conditions involving sitting/standing 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. 

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. 

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. 

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.  

• Well-being and Employee Assistance programs.  

• Sentry Foundation gift matching program to encourage charitable giving. 

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