Customer Success Specialist

 Requisition #: 
Functional Area:  Client Service
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US #LI-Remote
Work Hours:  8:30 a.m. - 5:00 p.m. or 9:00 a.m. - 5:30 p.m. CST

Position Summary

J. J. Keller is looking for a Customer Success Specialist to join our Customer Care team! 

 

The purpose of this position is to proactively engage customers to service Labor Law Poster subscriptions and process Labor Law Poster orders. This role will work directly with customers, sales teams, and internal departments, with a focus on ensuring that the customer’s needs are met in a timely and quality manner.

 

This position has the flexibility to work 100% at home, or for local candidates the role can be worked on-site and/or hybrid. 

Job Responsibilities

• Establishes and maintains relationships with assigned customers.  Serves as the primary interface between J. J. Keller and the customer, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence.
  • Assisting customers with sales-related problems, tracking orders, and investigating shipping issues.
  • Monitoring the Compliance Check-In process for Labor Law Posters and providing support to customers.
  • Working closely with J.J. Keller regulatory experts for questions regarding labor law poster products and providing communication back to client.
  • Assisting customers with returns, ensuring that all subscription shipping locations are accurate.
  • Researching and resolving invoice and payment issues.
• Processes LLP orders including initial order, additions and deletions from Labor Law Poster subscription.
• Ensures company and client-specific processes and procedures are completed accurately and in a timely manner. 
• Assists with internal documentation of processes and procedures.
• Updates and analyzes client-specific reports.
• Regularly collaborates with Sales and Sales Leadership to provide visibility to customer issues and promote future business.

Benefit and Perks

• Competitive hourly pay starting at $21.50/hour
• Annual Reviews, Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• Associate Growth/Promotional Opportunities 
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

Qualifications

Experience:

• 3 years of total office experience with 1+ year of customer services experience.

Education:

• High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• Strong problem solving and conflict resolution skills.
• Ability to learn and utilize a variety of software applications.
• Professional communication skills in a variety of channels including phone and email.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. 

We Protect People & The Businesses They Run™

 

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

 

J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

 

J. J. Keller Career Stories:  Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

 

J. J. Keller Earns 8th Great Place to Work Certification™:  Click