Tasting Room & Lounge Associate

Job Summary

Carneros Resort and Spa is seeking a Tasting Room and Lounge Sales Associate who is passionate about delivering exceptional guest experiences, promoting our wines, and building lasting relationships. This  position requires weekend availability and participation in both onsite and offsite events. If you are you energized by a work environment that puts people first, this could be the role for you!

Responsibilities

QUALIFICATIONS:

• Experience in wine, sales, hospitality, or a related field preferred; a willingness to learn and sell. 
• High School Diploma or equivalent. 
• Alcohol Awareness Certification, MAST Class 12 permit, and Food Handlers Card (must comply with State regulations). 
• Excellent communication and sales skills. 
• Basic computer skills and proficiency in using a web-based POS system. 
• Ability to lift 50 lbs regularly and stand for long periods. 
• Must be at least 21 years of age. 
• Passion for wine and people, with a drive to sell, grow, and improve. 
• Flexibility to work weekends, evenings, and holidays as scheduled.
• Ability to read, write, and speak in English

 

RESPONSIBILITIES:

 

Guest Experience 

• Greet all visitors with enthusiasm and professionalism. 
• Lead guests through unique and personalized wine tasting experiences, educating them about our winery, wines, cider, and spirits. 
• Ensure a fun, memorable, and educational customer experience. 
• Develop and build long-lasting relationships with guests to convert them into repeat customers.  

Sales and Promotion 

• Effectively suggest and sell wine, cider, and spirits, with the ability to “up-sell.” 
• Execute direct sales to customers via phone as needed. 
• Support the team in meeting and exceeding Direct-to-Consumer (DTC) sales goals. 

Tasting Room Operations 

• Opening and closing procedures, stocking wine and retail products, and assisting with the proper display and pricing of retail items. 
• Responsibly pour selected wines for visitors according to tasting room guidelines and regulations. 
• Handle POS transactions accurately. 
• Assist customers to their vehicles with large purchases. 
• Clean the tasting room and polish glassware used in the tasting room. 
• Ensure wine shipments are properly packaged and sent according to regulations and procedures. 
• Recognize signs that a guest should not be served alcohol and take appropriate action. 

Event Support 

• Assist with the setup, execution, and breakdown of onsite and offsite winery events. 
• Available to work special winery events on weekends and evenings. 

General Duties 

• Maintain a professional and polished appearance at all times. 
• Follow company policies and procedures regarding federal and state shipping compliance. 
• Continuously develop knowledge of the wines and winemaking practices to educate guests effectively. 
• Assist with administrative tasks as needed. 

Property Details

 

Welcome

Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

ACCOMODATIONS

The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

MAGNIFICENT POOLS

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.

THREE FULL-SERVICE RESTAURANTS

Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source wit