Manager, Business Process Improvement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Process Improvement

Manager, Project & Change Management

Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.

ROLE
• Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
• Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
• Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
• Conduct change impact assessments, build change plan, highlight gaps, manage change needs
• Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
• Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
• Create communication and messaging to stakeholders, including project updates to senior leadership
• Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
• Think innovatively, challenge status quo, reinforce change, advocate for change

ALL ABOUT YOU
• A PMP and/or a change management certification preferred
• A Bachelor’s Degree in Business, Finance, or related discipline. Master’s Degree preferred.
• Business relationship leader responsible for overall relationship and deliverables across all projects
• Demonstrated success building relationships and delivering results on key strategic initiatives
• Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
• Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
• Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
• Experience in conflict resolution, negotiation, and persuasion
• Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
• Experience building change impacts, change plans, communication plans, and presentations.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health