Functional Consultant /Business Analyst

Position Summary

Reports to: Professional Services Manager

Location: 100% Remote

Compensation: $80,000 - $120,000 Base salary commensurate with experience. This role is eligible for the company’s commission plan.

Responsible for gathering and analyzing client requirements and performing system configuration to build applications using our SaaS low-code application platform builder to meet client needs. This role will be crucial in identifying and documenting business requirements, analyzing processes, and performing configuration to build solutions that enable us to achieve our goals efficiently. 

A typical day of a Functional Consultant involves meeting with clients, facilitating workshops to develop an understanding their business and its challenges, functionally outlining a solution to the identified requirements, and then leveraging a set of low-code platform building blocks to build a solution to meet the client’s needs.

To succeed in this position, you must have an analytical and technical way of thinking, be able to explain concepts to technical and non-technical stakeholders, and enjoy expanding your skillset as new technology presents itself to continue to deliver better results to the organization and our clients. This role combines the nature of performing high amounts of configuration in our platform, including “point and click” creation of new workflows, data objects, actions, and pages.

Key Responsibilities

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc.
• Participate in and/or lead technical design sessions with solution developers
• Create, update, configure, and maintain business applications with our low code application platform
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
• Lead end user and administrator training sessions
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues
• Troubleshoot and debug system errors and implement solutions to resolve them
• Ability to travel domestically as needed up to 10%
• Other tasks and responsibilities as assigned

Qualifications:

Required

• Demonstrated experience leading requirements analysis activities, including documenting functional requirements and maintaining traceability to test cases
• Demonstrated experience leveraging an in-depth understanding of software capabilities to address business challenges
• Understanding of enterprise software and database structures
• Knowledge of software development and deployment methodologies (e.g., Scrum) and related tools (e.g., Confluence, JIRA, Smartsheet, PlanView, Git, Jenkins, Bamboo, TFS, etc.)

Knowledge, Skills, and Abilities

• Strong analytical mindset and ability to assess client business needs
• Ability to analyze technical options and formulate recommendations
• Ability to approach solutions primarily through configuration, with customization where needed to meet the customer needs
• Excellent verbal and written communication skills, including the ability to clearly and patiently communicate technical concepts to a non-technical audience
• Ability to work independently as well as in a team environment
• Exceptional attention to detail; strong organizational and prioritization skills
• Capable of managing multiple tasks and projects simultaneously
• Comfortable working under pressure or strict deadlines
• Self-starter with a high degree of integrity and professionalism
• Passion for learning and personal growth, specifically when it comes to technology
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint