Class Program Coordinator - Cincinnati, OH

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.   

What makes a TOCA Teammate? An individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Job Highlights:

Reports To: General Manager

Location: Cincinnati, OH

Compensation: Competitive hourly pay with bonus opportunities

Benefits: Health, Vision, Dental, 401K, and Paid Time Off 

Position Overview:

We are seeking an experienced and dynamic Class Program Coordinator for the TOCA Soccer Training Facility who will assist the General Manager with our kids programming experience ensuring its smooth operation and success. TOCA Classes are designed to introduce kids as young as possible to team-settings and enhance their sports and social skills. This is an opportunity to join a department within an evolving and innovative soccer training facility and contribute to inspiring confidence and a love for the sport at a very young age. A successful candidate in this role is passionate about kids and sports, and can take ownership of the kids program experience through creating a fun and safe place to play. 

Role Scope & Responsibilities:

Community Marketing & Sales Enablement (25% of role scope): 

• Partner with the General Manager to uphold the program’s budget, including revenue, expenses, and financial reports.
• Follow the monthly business plan to achieve class, client, and financial targets.
• Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow existing player registrations.
• Assist in marketing strategies to attract participants to the program.
• Contribute to positive YOY and month-over-month growth of the program.
• Recommend opportunities for cost savings and revenue generation.