General Manager

Role Overview

A Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements ‘best practice’ of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training. 

Key Accountabilities

Financial Responsibilities

Manage and track the following elements:

• Store Sales
• Net Profit
• Overall Store Business

People Management

• Recruit and select new employees
• Overall management and responsibility of Sandwich Artist™, Shift Managers, Assistant Managers
• Ensure that new employees are trained and inducted in accordance with Subway training requirements
• Provide ongoing coaching of employees and lead expectations by example
• Prepare the rosters in line with budgeted labor and man hours
• Run employee counseling sessions and Investigation Meetings. Inform Operations Manager of escalated employee issues.
• Perform employee appraisals once every quarter
• Mentor Assistant Managers as required

Business Acumen

• Develop and monitor store labor budgets and man hours
• Invoicing, ordering and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash variances and wastage.
• Ensure 100% compliance in accordance to SUBWAY® and council guidelines

 Retail Acumen

• Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Create and implement Local Store Marketing Plans
• Complete all required courses as directed by Operations Manager

Occupational Health & Safety

• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Ensure all accidents are reported as per company process

Customer Services

• Promote & encourage a high level of customer service amongst employees
• Provide a high standard of customer service in dealing with sales, inquiries and complaints
• Handle unresolved and/or escalated customer complaints

Key Challenges

• Maintain high personal standards in both presentation and work habits
• Manage point of sale and customer complaints
• Sales growth, financial management and analytical judgment
• Strategic thinking with planning and alignment
• Inventory management
• Collaborate and negotiate with others
• Compliance and process focused
• Maintain store cleanliness and hygiene at all times

Perform such similar, comparable, or related duties as may be required or assigned.