Director of Client Success - Political

WHO WE ARE: 

Simpli.fi provides marketing technologies,  solutions, and workflow automation for advertisers and agencies of all sizes. We specialize in helping organizations that operate across many locations, jurisdictions, or local markets—where location matters and incrementality counts—by uniting data, automation, and intelligence to drive measurable growth.

Our platform powers highly targeted, high-volume campaigns across omnichannel environments including CTV, native, mobile, display, and social. We deliver transparent performance with local precision at national scale. Simpli.fi enables marketers—from multi-location brands and independent agencies who serve them, to political, advocacy, and public-affairs organizations—to activate locally relevant messaging, measure real-world impact, and generate clear, actionable insights.

Simpli.fi is backed by leading private equity firms Blackstone and GTCR. To learn more, visit Simpli.fi.

 

WHAT WE’RE LOOKING FOR:

We’re looking for a Director to lead our Political Client Success team in the execution and performance of high-impact advertising campaigns for some of the industry's most strategic agencies and brands. This role blends precision, strategic thinking, and client partnership; ensuring every campaign delivers results, exceeds expectations, and sets the foundation for long-term growth.

You’ll lead a team of Political Campaign Managers and partner closely with the Political sales team to drive excellence across the campaign lifecycle; from initial setup through performance insights. The Director will lead the Client Success team in building high-trust client relationships focused on maximizing lifetime value. This includes identifying opportunities for account expansion and incremental investment, while streamlining internal procedures to enhance overall service performance.

This is a hybrid role based in Fort Worth, TX (3 days in-office), but fully remote arrangements are available for highly qualified candidates living outside of the local commuting area.

 

WHAT YOU’LL BE DOING:

• Coaching team members with the goal of growing political client revenue, maximize client satisfaction and renewal rates on client campaigns through world-class, responsive service
• Keep senior management apprised of key client opportunities, potential risks, and other key nuances that affect the health of the business
• Attend on-site client visits, QBRs and client calls as needed and be able to coordinate internally with all departments
• Manage team strategy development and execution for client and industry analysis
• Assist in interviewing, hiring, mentoring, developing, and evaluating team members
• Provide direct reports with meaningful coaching to include: regular training and feedback
• Conduct bi-weekly 1x1’s and performance reviews focused on career path planning for direct reports
• Provide oversight of group's daily execution of campaigns and client relationship management
• Facilitate and coordinate campaign execution between all clients
• Maintain a high level knowledge of current practices and strategies in the management of online media

 

YOU’LL HAVE THE FOLLOWING TO SUCCEED IN THIS ROLE:

• Minimum of 5 years of relevant experience in political advertising
• 10+ years of digital advertising experience
• Firm understanding in online marketing (search, display, SEO, etc.)
• Leadership experience in a team environment
• Solution-oriented approach to challenges and opportunities
• Positive attitude in a challenging environment
• Strong knowledge of the online advertising industry, industry participants, trends and technologies
• Excellent communication and organization skills with a demonstrated history in client satisfaction
• High motivation to excel, with a strong work ethic and initiative
• Dependability in managing multiple priorities simultaneously
• Ability to work independently and in a team-oriented environment
• Excellent presentation and communication skills
• Experience in building and maintaining relationships with client contacts at all levels
• Experience facilitating client revenue management
• Flexibility in work availability
• Flexibility to travel to on site to meet with clients and attend Quarterly Business Reviews as needed
• Strong ethical values and high emotional intelligence

  

WORKING WITH US HAS ITS REWARDS:

Awesome company environment and benefits with a great management team. We offer a competitive base salary, plus a performan